Many companies outsource their entire business processes to third-party RPA Consulting firms. It is not uncommon to see companies in the market who outsource payroll, marketing, distribution, human resources and accounting. However, there are certain factors that should be taken into consideration before entrusting your business process to these contractors. Here are some tips that you can follow to make the best decision of hiring a professional services provider. These tips can prove to be very useful for you when you are short listed and put under great pressure to make the right choice.
First, you should identify the scope of work of your future outsourcing partners. The major functions that these firms provide before they start offering complete automation include the following: payroll, scheduling, quality control, order tracking, customer service, tracking, analytics, research, technical support, training and custom development. These services are quite labour-intensive and take in-house process expertise. Identifying candidate tasks for automation before RPA Consulting companies come into the picture are always labour-intensive. Convincing the company and process owners about the benefits of using their services will be a difficult task, especially if you are not aware of their work habits.
Next, you should make an effort to get an overview of the tasks that RPA Consulting companies offer. You may choose to visit live demos where you can check out the RPA workflow in action. This will give you an idea on how a custom system will work for your organization. However, it is vital that you do not take decisions based on the demo as no one can guarantee that the final product will meet your business processes exactly.
There is also the option of visiting the developer site of the outsourcing firm. Here, you can try to contact the developers and ask questions about the available RPA applications and the ways they can apply them to your organization. Although this will help you get a quick idea on the working of the software, you should still be careful about taking a decision based on this information. Realizing that just because developers speak well about their products, it does not mean that they have good RPA Consulting services. If you want to make sure that your repetitive tasks are eliminated, you should also ask other team members regarding the experience they had with a particular firm.
RPA Consulting services usually address two types of repetitive tasks: Botanical or synthetic. Botanical processes are more time-consuming, which means that automation is not as effective when it comes to these kinds of tasks. Synthetic activities, on the other hand, can be easily integrated to business processes. These include Customer Relationship Management (CRM) and inventory systems. However, there is no guarantee that these automated systems will fit your organization.
